Client onboarding, without the chasing.
The CRM for Australian mortgage, finance and insurance brokers. Clients onboard on their own time, from any device. Lend1 collects details, documents and data, then syncs it into your broker software.
- Tue 6:12pm
Onboarding link sent
Sent by SMS and email, opened on iPhone
- Tue 8:03pm
Personal and employment details
14 fields completed by Sarah
- Tue 9:41pm
Documents uploaded
All 6 verified automatically
- Driver licence
- Payslips x2
- Bank statements
- Contract of sale
- Now
Syncing to your broker software
Client, application and documents with no re-keying
Application lodged
Ready for your review
Our Features
Not your average
onboarding software.
Lend1 handles the onboarding process from start to finish, collecting client details, documents, and data with AI doing the heavy lifting. Plus a suite of tools to make your brokerage run smoother.
Deal Pipeline & CRM
A visual Kanban pipeline with drag-and-drop stages, 360-degree deal views, lead scoring and a full audit trail, so your whole team works from one source of truth.
Build Tracker
Track each construction loan from settlement to the final progress payment: stages, invoices, variations, client contributions and claims to the bank.
Customer Portal & Onboarding
White-label onboarding on your domain or embedded in your own website, with flows you build, code sign-in and a client portal for documents and signatures.
Calculators
Five embeddable mortgage calculators that live on your website, branded to your business, and turn casual browsers into qualified enquiries.
Deposit Savings Planner
An interactive savings planner that helps first-home buyers map the path to their deposit, captures their details, and starts onboarding the moment they are ready.
Communication Hub
Reach clients by email, SMS or an AI chatbot on your website, with web chat and SMS conversations in one shared inbox your whole team can work from.
Client Experience
Your brand. Your portal. Powered by AI.
Your clients get a professional, branded experience from the first link they open. Behind the scenes, AI is doing the heavy lifting collecting details, reading documents, and chasing follow-ups so you don’t have to.
- Branded Client Portal
- AI Document Extraction
- Magic Onboarding Links
- AI Fraud Detection
- 5-Minute Loan Applications
- AI Doc Renamer
- Automated Client Updates
- Open Banking via Fiskil
- Google Address Verification
- ASIC ABN Verification
Document ExtractionProcessingIntelligent Lead ScoringAI Fraud Detection
Client Experience
Everything your clients need,
branded, automated, and intelligent.
From onboarding to document processing, Lend1 gives your clients a premium experience while saving you hours of manual work.
TheoLend1 AI
AI Document ExtractionScanning- Deposit
- Base
- Frame
- Lock-up
- Fixing
- Completion
- Loan drawn so far
- $167,000
- Still to draw
- $288,000
- Your contribution
- $25,000 of $25,000
- Left to pay
- $0
White-Label Portal
Your logo. Your colours. Your web address.
Clients sign in at your own web address and see your logo, colours and fonts on every screen. There are no passwords and no app to download: they enter their email or mobile number and get a one-time code, on any device. Emails go out under your name and domain, and personal links show the broker who is looking after them.
- Your Own Web Address
- Your Logo, Colours & Fonts
- One-Time Code by Email or SMS
- Emails From Your Name & Domain
- Broker Photo & Name in Onboarding
- Your Own Onboarding Options
Onboarding Portal
Guide clients through onboarding, one step at a time.
Ask Theo to send the link, or send it yourself, by email or SMS. Your client works through the steps you set up: their details, ID and payslips straight from their phone camera, a verified address lookup and co-borrower invites. Progress saves after every step, and you can see where each client is up to and get notified when they start or finish.
- Sent by Theo or by You
- Steps You Set Up
- Phone Camera Uploads
- Co-Borrower Invites
- Saves After Every Step
- Notified When They Start or Finish
AI Document Extraction
Documents read, renamed and filed the moment they land.
When a client uploads a payslip, bank statement or ID, Lend1 AI sorts it into the right category, renames it to your naming convention and reads the key details: employer, ABN and pay from payslips, name, date of birth and address from ID. Clients confirm what was read from their ID, and their employment, payslip income, ID and documents sync to your aggregator (Connective Mercury today) without retyping.
- Reads Payslips, ID & Statements
- Sorted Into 12 Categories
- Renamed to Your Convention
- Clients Confirm What Was Read
- Syncs to Your Aggregator
- Photos & PDFs From Any Device
Build Tracker
Show construction clients exactly where their build is up to.
Track each construction loan stage by stage after settlement, then share the build with your client. Their portal shows how much of the build is paid for, the stages done, what happens next and how much of their own contribution is left to pay. Invoices, variations and claims to the bank stay on your side.
- Shared to the Client Portal
- Stage-by-Stage Progress
- What's Next in Plain English
- Loan Drawn & Still to Draw
- Contribution Left to Pay
- Claims to the Bank Built In
Calculators
Five calculators that put your brand on every result.
Put five mortgage calculators on your website in your brand colours and fonts: borrowing power, repayments, stamp duty for every state with first home buyer concessions, extra repayments and offset savings. Turn on Start your application and visitors can request an application link straight from their result, landing in Lend1 as a contact. You can see views, interactions and click-throughs for each one.
- 5 Calculators Included
- Stamp Duty for Every State
- First Home Buyer Concessions
- Your Colours & Fonts
- Start an Application From a Result
- Usage Stats per Calculator
Savings Planner
Show buyers the date their deposit will be ready.
Embed a deposit savings planner on your website. Visitors enter their goal, what they have saved and their income and expenses, and see the month they could reach it, updating as they type. Turn on the PDF download and they take away a plan with your logo, while you get the contact plus their goal and savings figures in Lend1.
- Live Goal Date
- Updates as They Type
- Their Own Income & Expenses
- PDF Plan With Your Logo
- Figures Saved to the Contact
- Usage Stats
AI Assistant
Never miss an enquiry, even outside office hours.
Add an AI chat assistant to your website that answers in your brokerage's name, around the clock. It answers from your own knowledge base, takes each visitor's name and contact details, sends an onboarding link to start an application or a login link to the portal, and hands the chat to your team whenever someone needs a person.
- 24/7 Availability
- Speaks as Your Brokerage
- Answers From Your Knowledge Base
- Captures Contact Details
- Sends Onboarding Links
- Human Handoff Anytime
Forms
Enquiry, review and feedback forms that file themselves.
Start from six ready-made templates or the question library, then embed the form on your website, host it on your own domain, or ask Theo to send it by SMS or email. Each answer saves straight to the contact or deal, a submission can open a deal and send the onboarding invite, and your team is alerted, with a branded PDF of every submission.
- Six Ready-Made Templates
- Embed or Host on Your Domain
- Sent by Theo by SMS or Email
- Answers Save to the Record
- Can Open a Deal Automatically
- Branded PDF of Every Submission
The broker’s stack
Lend1 plugs into the tools you already trust.
Pre-built connections for the data, comms and growth tools brokers use every day, so files move forward without copy-paste, chasing PDFs or switching tabs.
Data & Verification
Pull verified data straight into the file. No copy-paste, no chasing PDFs.
Connective
LiveAggregator pipeline
Two-way sync of applications, commissions and broker IDs.
Fiskil
LiveOpen banking
Real-time bank data and verified statements delivered through Australia's Consumer Data Right.
CashDeck
LiveBank statements
Verified bank statements and income data as an alternative collection path for your clients.
ASIC ABN Verification
LiveIdentity & ABN checks
Verify ABNs, company details and director records against the ASIC register in seconds.
Communicate
Reach clients on their channel, with context already attached.
Lend1 AI
LiveTheo, your AI assistant
Ask Theo to text a client, send a form or check a deal, plus automatic follow-ups by SMS and email.
Brevo
LiveEmail & journeys
Transactional emails and nurture sequences triggered by any pipeline event.
Twilio
LiveSMS & voice
Trigger updates, reminders and 2FA from any pipeline stage.
Google Calendar
LiveSchedule sync
Two-way sync so client meetings live next to your appointments.
Grow & Automate
Convert leads while you sleep and connect everything else with a single click.
Your Website
LiveLead capture
Embed Lend1's customer portal, chat messaging, loan calculators and savings planners on your site to capture new leads.
Calendly
LiveBookings
Self-serve discovery calls that drop straight into your CRM.
Zapier
5,000+ apps
No-code automations to plug Lend1 into the rest of your stack.
Security
Your clients’ files and bank data stay in Australia.
Brokers hand Lend1 identity documents, bank data and financial history. The platform is built in South Australia and hosted in AWS Sydney, so that data is not sent overseas to be stored or processed.
Built and hosted in Australia
Designed in South Australia. Hosted on AWS Sydney, so client data stays onshore.
SOC 2 Type 2 infrastructure
Hosted on AWS, which holds SOC 2 Type 2 and ISO 27001 with Sydney in scope.
Pentested September 2026
Aikido Security. No critical or high severity findings.
AI stays in Australia
Amazon Bedrock in Sydney. Never used to train models.
Faq’s
Frequently Asked
Questions
Common questions about Lend1’s features, AI, and how client data is handled. Can’t find what you’re looking for? Reach out to our team.
Still have questions?
Step by step guides cover most of it. Past that, talk to a real broker who built Lend1. We usually reply within one business day.
Talk to our teamBrowse the documentationStart Managing Deals
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Join the mortgage, finance and insurance brokers who trust Lend1 to streamline their operations and grow their business.
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